Terms & Conditions

Randalls Rewards Membership · Effective date: [to be confirmed] · Version 1.0

These terms govern your membership of the Randalls Rewards loyalty programme and your use of the Randalls Rewards app and website. Please read them carefully and keep a copy for your records.

1. About these terms and who we are

1. The programme. Randalls Rewards (the "programme") is the customer loyalty and rewards programme operated by Randalls Limited and its subsidiary companies ("Randalls", "we", "us", "our"). The app and account are issued by and remain the property of Randalls, which may decline, issue or withdraw the app, an account, stars, Randalls Cash or any benefit, and may amend, suspend or terminate the programme, as set out in these Terms. 2. These terms. These terms and conditions (the "Terms"), together with our Privacy Notice, form a legally binding agreement between you (the "member", "you") and Randalls. By creating an account, joining the programme, or earning or redeeming any benefit, you accept these Terms. 3. Other documents. Individual rewards, offers and partner promotions may carry their own additional terms. Where they do, those additional terms apply alongside these Terms. If there is a conflict, the specific reward or offer terms apply to that reward or offer. 4. The app and website. The programme is delivered through the Randalls Rewards app and the Randalls website and venue websites (together, the "App"). Your use of the App is also subject to any app-store terms and to these Terms.

Registered operator

R.W. Randall (Vautier Street) Limited, trading as Randalls, Vautier Street, St Helier, Jersey, JE2 4YL. [Company registration number to be confirmed.]

2. Eligibility and membership

1. Who can join. Membership is free and open to individuals aged 18 or over who hold a valid email address or mobile number. Certain rewards include alcoholic drinks; these are available only to members aged 18 or over and are subject to our right to refuse service in line with licensing law and responsible-service policies. 2. One account per person. Each member may hold only one account. Your stars and Randalls Cash are held in an account in your name, not on the app or device itself. Accounts and the app are non-transferable, are personal to you, may be used only by the account holder, and may not be operated on behalf of a business. 3. Where the app can be used. The app and your membership can be used only at designated participating outlets belonging to Randalls Limited and its subsidiary companies. Not all benefits are available at every outlet. 4. Accurate information. You agree to provide accurate, current and complete information when you register and to keep it up to date. We may refuse, suspend or close an account where information is inaccurate, duplicated or misleading. Accounts created with offensive names will be deleted. 5. Changing your details. It is your responsibility to keep your details up to date. To change your name, date of birth or email address, contact app@randalls.je. Other details can be changed in your account settings in the app. 6. Your account and security. You are responsible for keeping your login details secure and for activity that takes place under your account. Tell us promptly if you believe your account has been accessed without your permission. 7. Your device. It is your responsibility to ensure your device has up-to-date security and adequate protection in case of loss or compromise. We are not liable for stars missed, or stars or rewards redeemed, while a device is lost or stolen. If your device is lost or stolen, reset your password using the "Forgot Password" option and follow the steps provided. 8. Existing members. Where your details have been migrated from a previous Randalls loyalty scheme, your continued use of the programme constitutes acceptance of these Terms in place of the previous terms.

3. Earning stars

Stars are the currency of the programme. They measure your activity and determine the tier you reach. Stars have no cash value, cannot be exchanged for cash, and cannot be bought, sold or transferred.

3.1 How you earn stars

You earn stars for qualifying spend and for qualifying engagement activities, subject to the limits shown below. Stars are credited only on completed, paid and honoured transactions.

Activity	Stars earned	Limit
Spend	1 star per £5 spent	No limit
Complete a booking	5 stars	1 per week
Booking, 30+ guests (standard table)	20 stars	1 per week
Event, 30+ guests (private hire / set menu)	50 stars	1 per week
Visit during off-peak (2–5pm)	10 stars	1 per day, Mon–Fri (excl. bank holidays)
Try the monthly special	10 stars	1 per month
Visit all managed sites	25 stars	Once per year
Order a partner product	1 star	1 per day
Pre-book a key period (e.g. bank holiday, Mother's/Father's Day)	+5 stars	1 per key period
Christmas booking	+5 stars	1 per year
Complete a feedback survey	10 stars	1 per visit

The way you earn stars is subject to change. The earning activities, star rates and limits set out above are current as at the effective date only. Randalls may add, remove, vary, suspend or recalculate any of them at any time and at our discretion (see section 8).

3.2 Qualifying and non-qualifying spend

Stars on spend are calculated on the eligible amount actually paid by you, rounded down to the nearest whole star. Partial qualifying spend below £5 does not earn a star. Unless we state otherwise, the following do not earn stars: gratuities and service charges, gift-card and voucher purchases, deposits and pre-payments (until applied to a completed bill), the value of any discount, reward or voucher redeemed, and any items we exclude from time to time. Present your QR code at or before payment. It is your responsibility to present your Randalls Rewards QR code at, or before, the time you pay your bill. Stars cannot be added after the bill has been paid. Failing to present your QR code at the time of the transaction is not an exceptional circumstance; this includes (but is not limited to) a damaged screen, a flat battery, or a lack of mobile data. Missed stars. We will only investigate a request to add missed stars where we are at fault (for example, scanning-equipment failure or staff error). In such a case the venue must notify our Head Office of the request, supported by a valid reason, the email address registered to the account, and a complete GST receipt. Requests must be raised with the venue visited within 7 days of the transaction. One code per table. Only one Randalls Rewards QR code may be applied per table. Settlement. Stars are earned only where the bill is settled in full on the day of your visit. Stars are not earned on bills settled by cheque, or where credit is given and subsequently invoiced, or on the part of any bill paid using Randalls Cash, a reward, a voucher or a Randalls Gift Card.

3.3 When stars are credited and the completed-activity rule

1. Stars are only issued for activity that actually takes place. Stars for bookings, events and visits are awarded only where the booking or visit is honoured and completed. A booking that is cancelled, amended below the qualifying criteria, or not attended (a "no-show") will not earn any stars. 2. Bookings are credited the day after they take place. Because a booking only qualifies once it has actually been honoured, stars for a booking or event are not credited at the time of booking. They are credited on the day after the booking has taken place, once the visit has been confirmed as completed. This prevents stars being earned simply by making a booking that is never attended. 3. Spend-based stars. Stars earned on spend are credited once the relevant bill has been paid and completed. Stars shown as pending are not available to use or to count towards your tier until they are confirmed. 4. Reversal. If a transaction or booking is later cancelled, refunded, charged back or found not to have qualified, we may remove the related stars from your balance.

3.4 Star expiry

Stars expire 12 months after they are earned. Each star has its own 12-month life from the date it is credited; it expires on the first anniversary of that date, in line with the expiry of Randalls Cash. This means stars do not last indefinitely and must be earned through ongoing activity. Expired stars are automatically removed from your balance, cannot be reinstated, and may cause your tier to be recalculated and reduced (see section 4). We may show the value and expiry timing of your stars in the App, but it is your responsibility to use them before they expire.

4. Membership tiers

The programme has nine tiers. Every tier receives a 5% member discount; higher tiers unlock an expanding portfolio of additional benefits. The star thresholds for each tier are:

Tier	Name	Stars required
1	Member	30
2	Local	170
3	Regular	460
4	Dreland	860
5	Rousby	1,370
6	Lily	2,060
7	Le Couteur	2,860
8	Robin	3,660
9	Royal	4,570

4.1 Moving up and down tiers

1. Reaching a tier. You reach a tier once your eligible star balance meets that tier's threshold. Tier changes may take a short period to process and appear in the App. 2. Maintaining a tier. Because stars expire after 12 months (section 3.4), maintaining a tier requires ongoing activity. If your eligible star balance falls below a threshold, your tier may be adjusted down accordingly. 3. Benefits follow your current tier. You are entitled only to the benefits of the tier you currently hold at the time a benefit is claimed.

5. Rewards, benefits and redemption

5.1 Activating and redeeming rewards

1. You must activate a reward in the App before it can be redeemed in venue. Rewards, offers and vouchers are not applied automatically. To use a reward you must first activate it in the Randalls Rewards App and then show the activated reward to a member of staff at the point of ordering or payment, so it can be applied before your bill is finalised. 2. Unactivated rewards cannot be honoured. A reward that has not been activated in the App, or that is presented only after the transaction has been completed and paid, cannot be honoured, cannot be applied retrospectively, and is not refundable. Please activate any reward you intend to use before you order or pay. 3. Activation windows. Some rewards are valid only for a limited time once activated (for example, they must be used during the same visit). Any such activation window or expiry is shown in the App at the time of activation. A reward that is activated but not used within its window is treated as used and cannot be reactivated.

5.1a Other general rules

Benefits are personal to you and may be redeemed only by you. They cannot be transferred, sold or exchanged for cash unless we state otherwise. Most benefits must be claimed through the App and presented at the time of ordering or payment. Benefits cannot normally be applied retrospectively. Benefits are subject to availability, to the conditions attached to each benefit (including time windows, frequency caps, minimum group sizes and eligible products), and to any applicable licensing and responsible-service requirements. The 5% member discount applies to eligible spend only and cannot be combined with certain other offers where stated. It does not apply to items we exclude from time to time.

5.2 Time-restricted and capped benefits

Many benefits are deliberately limited to specific times or frequencies. For example, certain benefits are available only off-peak (typically Monday to Thursday, 2pm to 5pm), only on weekdays, or only once per stated period (weekly, monthly, quarterly or annually). The exact conditions are shown against each benefit in the App and may be updated from time to time. Booked time applies. For any time-restricted benefit, offer or star-earning activity, the booked time of your visit is used as the qualifying time, not the time of payment. For example, a Sunday booking at 3.30pm that is paid at 6.15pm is assessed against the 3.30pm slot.

5.3 STAMP cards

Digital STAMP cards reward repeat purchases of selected items. A stamp is awarded only at the time of purchase, when your QR code is scanned, and cannot be added retrospectively. The qualifying items change from time to time (typically monthly) and are shown in the App. The drinks STAMP card rewards a free drink (to a stated value) once the required number of qualifying drinks has been collected; the food STAMP card rewards a free item (to a stated value) once the required number of qualifying meals has been collected. Completed-card rewards must be redeemed at a participating Randalls outlet and cannot be exchanged for cash or any other product. Daily limits apply: a maximum of 2 drinks stamps and 1 food stamp may be earned per calendar day. Stamps and the vouchers they generate are subject to expiry dates shown in the App, are personal to you, have no monetary value, and will expire if the account becomes inactive (see section 7). We may amend, withdraw, replace or cancel any STAMP card, threshold or reward, including withdrawing the feature entirely.

5.4 Birthday and milestone rewards

Birthday rewards (such as a free birthday drink, and for higher tiers a birthday meal) require a verified date of birth on your account and are available during the period stated in the App around your birthday. We may require proof of age.

5.5 Randalls Cash and vouchers

Randalls Cash has zero transferable value and cannot be exchanged for legal tender. It is a promotional credit only. It is not money and does not constitute legal tender. It cannot be exchanged, converted, redeemed, withdrawn or refunded for cash or any other form of legal tender, has no monetary or transferable value, and cannot be sold, gifted, transferred between accounts or otherwise passed to any other person. Randalls Cash and vouchers may be used only by you and only against eligible purchases at participating Randalls venues, subject to any conditions shown at the time of issue. Randalls Cash and vouchers expire 12 months after issue, in line with star expiry (section 3.4), unless a different period is stated at the time of issue. Expired Randalls Cash and vouchers are forfeited and cannot be reinstated. Randalls Cash is subject to change. How Randalls Cash is earned, issued, valued and redeemed is set at our discretion and may be added to, varied, suspended or withdrawn at any time (see section 8). Randalls Cash is a promotional benefit only and is not guaranteed.

5.6 The Vault (top members)

The Vault recognises the 100 members who earn the most stars in each calendar month. Eligibility resets at the start of each calendar month, so qualification in one month does not carry over to the next. The Vault benefits are one-off, experiential or premium rewards described in the App at the relevant time. They are subject to availability, to any conditions stated, and to our reasonable determination of the qualifying members. Our decision on qualification is final.

5.7 Partner offers

Some benefits are provided by third-party partners. Partner offers are subject to the partner's own terms and availability, and the partner is responsible for providing them. We may add, change or withdraw partners and partner offers at any time.

6. Fair use and prohibited conduct

The programme is intended to reward genuine custom. You agree not to: · create more than one account, or earn or redeem benefits other than through your own genuine transactions and activity; · manipulate, abuse or attempt to "game" the earning of stars or benefits, including by splitting transactions, making artificial or circular bookings, falsely claiming activities, or colluding with staff or other members; · use the programme for commercial resale, or earn stars on transactions you have not personally paid for; · use automated means, or interfere with the App or its security; or · provide false information or impersonate another person. Our rights. Where we reasonably believe conduct of this kind has occurred, we may withhold, cancel or reverse stars, vouchers, Randalls Cash or benefits; adjust your tier; suspend or close your account; and decline future membership. Where appropriate we may also recover the value of benefits wrongly obtained.

7. Suspension, closure and leaving the programme

1. Leaving. You may leave the programme at any time by closing your account in the App or by contacting us. When you leave, unredeemed stars, vouchers and Randalls Cash are forfeited. 2. Dormant accounts. If there is no qualifying activity on your account for a continuous period of 24 months (for example no qualifying spend, visit or booking), your account will be treated as dormant. We may then close the account, and any remaining stars, Randalls Cash and vouchers will expire and be removed in full. Where practicable we will give you reasonable notice and an opportunity to reactivate your account before it is closed. 3. Our right to suspend or close. We may suspend or close your account, or withdraw benefits, if you breach these Terms, if required by law, or for other good reason on reasonable notice. Where we do so because of your breach, accrued stars and benefits may be forfeited.

8. Changes to the programme and these terms

1. We may change the programme, including the tiers, star earning rates and limits, benefits, partners, restrictions and these Terms, to reflect changes in our business, our costs, the law, or for other good reason. 2. Where changes are material and to your disadvantage, we will give you reasonable advance notice through the App, by email, or by posting updated Terms, before the change takes effect. Your continued participation after a change takes effect constitutes acceptance of the updated Terms. 3. We may also suspend or withdraw the programme as a whole. If we withdraw the programme, we will give reasonable notice and a reasonable period in which to redeem benefits where practicable.

9. Your privacy and data

1. We process your personal data to operate the programme, including to record your transactions, calculate stars and tiers, deliver benefits, understand your choices to improve our service and menus, capture satisfaction feedback, and provide GST receipts. For service-improvement purposes we may use and share information about groups of customers without identifying individuals. How we use your data is described in our Privacy Notice at rewards.randalls.je/privacy. 2. Participating in the programme involves linking your purchases to your membership. If you do not wish your purchases to be associated with your account, do not identify yourself as a member at the point of sale. 3. We will never release your details to companies outside Randalls Limited and its subsidiary companies. Unless you have opted out, we may use your details to send you offers and information that may interest you. You can change your preferences in the App at any time, or ask us to stop by writing to optout@randalls.je. 4. We protect personal data using firewalls, passwords, networked hardware and physical security at our premises, so that personal and sensitive data is kept protected and confidential.

10. Receipts and tax

Integrated GST receipts are available to download through the App. It is your responsibility to retain any receipts you require. The tax treatment of rewards and benefits, where relevant, is your own responsibility.

11. Liability

1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded. 2. Subject to the above, we are not liable for: the unavailability of any benefit, partner offer or the App; loss of stars, vouchers or benefits other than where caused by our breach; or any indirect or consequential loss. The programme and its benefits are provided on a reasonable-efforts basis. 3. These Terms do not affect your statutory rights as a consumer under applicable Jersey law.

12. General

1. Whole agreement. These Terms, the Privacy Notice and any specific reward terms are the whole agreement between us regarding the programme. 2. Transfer. We may transfer our rights and obligations under these Terms to another organisation; this will not affect your rights. You may not transfer your membership. 3. Severance. If any provision is found to be unlawful or unenforceable, the remaining provisions continue in force. 4. No waiver. A delay in enforcing these Terms is not a waiver of our rights. 5. Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of Jersey, Channel Islands, and the courts of Jersey have exclusive jurisdiction.

13. How to contact us

If you have a question about the programme, your account, or these Terms, contact us at app@randalls.je or visit www.randalls.je. You can also manage your account and preferences in the App.